Should you have any unanswered questions or incur any problems during your online visit feel free to send us an email. We promise to do our best to make your transaction a smooth one.
Please feel free to contact us direct on any topic. For all questions (customer or small wholesale order, direct-to-store sales, distribution inquiries, non-order questions, licensing inquiries)
Please email us about carrying our product, or order from any of these fine people.
Also, we currently have no distribution in Australia or South America, if you are a store or mail order, please email: firstname.lastname@example.org
Items purchased online, especially LPs and used items of limited press can occasionally be sold out when you place your order. Inventory is updated every 24-48 hours but we will occasionally have overlap due to limited availability on certain items. An email notification will be sent (in a timely fashion) to let you know if this occurs. If an item is listed as “Back Order”, this means that the item is on order and should be in stock within 14 business days.
Defective merchandise new or used may be returned within 7 days of
delivery for REPLACEMENT ONLY. If item is out-of-stock upon return, a STORE CREDIT will be issued for the exact amount of item. NO REFUNDS will be offered. Any new items must be in original packaging upon return. There are no returns allowed on any new items that have been opened/used in any way, unless exceptions have been made. We do not accept returns on special orders. Mail order customers are responsible for any/all return shipping charges. Only defective products may be returned and damages must be reported within 5 days of delivery. All return packages should be returned to:
Dark Entries Records
835 Larkin Street
San Francisco, CA 94109
*Please note: No exchanges or returns accepted on sale items.
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
US orders will ship USPS Media Mail or Priority within 1-5 business
days of purchase (may be longer if purchased near a US holiday).
Please allow up to 10 days for all US Media Mail Orders to arrive. US Priority Orders should arrive in 2-3 business days. Please contact us directly for Express options.
LPs + mailer = 2 lb (single LP only)
7″s/45s + mailer = 8oz (single 7″ only)
CDs + mailer = 8oz (single CD in plastic jewel case only)
Cassettes + mailer = 8oz (single cassette in plastic case only)
The mp3s downloadable from this site are made available for your personal, non-commercial use only.
We do not share our mailing list contacts with anyone. Feel free to unsubscribe at any time.