Search

SUPPORT

CONTACT

Dark Entries Records
910 Larkin Street
San Francisco, CA 94109

darkentries@darkentriesrecords.com

QUESTIONS & CONCERNS

If you have any questions or experience any issues while using our site, please don’t hesitate to reach out via email. We’ll do our best to make your experience—and every transaction—as smooth as possible.

INQUIRIES

For all inquiries—including customer questions, wholesale, direct-to-store sales, distribution, or licensing—please contact us directly at:
darkentries@darkentriesrecords.com

DISTRIBUTION

We work directly with stores worldwide.

North America: Midheaven/Revolver, Cobraside
Benelux: Rush Hour, Clone

Germany: HHV ANOST
Japan: Disk Union
UK: Juno
Red Eye
Rubadub

You may also order through any of the distributors above.
Retailers and mail-order accounts: please email us to carry our catalog.

If you are a store or mail order, please email: darkentries@darkentriesrecords.com

PRODUCT AVAILABILITY

Due to limited pressings, some items—especially LPs and used titles—may sell out before inventory updates are reflected online.
Inventory is updated every 24–48 hours, but occasional overlaps can occur. If an item becomes unavailable after your order is placed, you will be notified promptly.

RETURN POLICY

Defective merchandise (new or used) may be returned within 7 days of delivery for replacement only.
    •    If a replacement is unavailable, a store credit will be issued
    •    No refunds
    •    Items must be returned in original packaging
    •    Opened/used items are not eligible for return unless defective
    •    No returns on special orders or sale items
Mail-order customers are responsible for all return shipping costs.
Damages must be reported within 5 days of delivery.
Return address:
Dark Entries Records
910 Larkin Street
San Francisco, CA 94109

*Please note: No exchanges or returns accepted on sale items.

FORMS OF PAYMENT

We accept Visa, MasterCard, American Express, Discover, and PayPal.
All payments are processed securely through PayPal using SSL encryption (128-bit).
You do not need a PayPal account to complete a purchase.

SHIPPING & HANDLING

Orders ship within 1–5 business days (longer during holidays).
Shipping methods (U.S.):
    •    Media Mail: up to 10 days delivery
    •    Priority Mail: 2–3 business days
    •    Contact us for Express options
Estimated package weights:
    •    LP + mailer: 2 lb
    •    7” + mailer: 8 oz
    •    CD (jewel case) + mailer: 8 oz
    •    Cassette + mailer: 8 oz
For shipping quotes, please include your full name, address, and phone number.

CODE OF CONDUCT & PRIVACY POLICY

We respect your privacy. Dark Entries Records is an independent business and does not sell, rent, or share your personal information.
    •    All transactions are securely processed via PayPal
    •    No payment information is stored on our servers
    •    Information provided is used only to fulfill your order or request
    •    You may opt into or out of communications at any time
We may update this policy periodically; changes will be reflected here.
For privacy-related questions, contact: darkentries@darkentriesrecords.com